Your company needs to rely on “documented roles” rather than “key employees”. Documented roles define departmental jobs in a clear way that mitigates the risks associated with an employee’s departure and facilitates the transition of new employees joining your business.

Although you may be able to manage every aspect of a business that has 10-20 employees, your capacity for overseeing every detail is not portable to a company with 40+ employees. START building a foundation for growth that minimizes the dependency on you and enables you to allocate more time to growing the business.

Your company’s strategic objectives must be clear, prominent and well-communicated amongst all employees. Moreover, they must be portable to each department and role within your company.

This is because these employees are usually communicating directly with customers, vendors and/or prospects. They are a valuable source of feedback and often know exactly what is inhibiting purchase decisions. TAQAT enables you to implement a flat “communications system” that allows each employee to express what he sees without the message getting distorted by the line managers.

You need a collaboration framework that allows your staff to communicate in a documented way to work towards achieving your company’s strategic goals. This includes virtual chat rooms, discussions boards, issue tracking and private notes.

A centralized knowledge base is a must for any successful company. Your employees will contribute to it because this will provide them an opportunity to advance their careers. As your knowledge base grows, it also grows in value as an asset for your organization.

Let each employee evaluate him or herself, in addition to the evaluations they receive from their managers. This way, you can ensure a fair evaluation process and detect evaluation problems early.  This enables your organization to have a system in place that that conducts/monitors evaluations in a fair and timely manner.

Let your employees define their objectives and commit to them! Give them the freedom to choose how they achieve their objectives but ensure that these objectives are monitored. Let them define, along with their managers, future training programs that are aligned with the company’s growth prospects!