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In this scene from the great film "Layali El hob", directed by "Helmy Rafla" in 1955, and acted by the “El Andaleeb” Abdel Halim Hafez, we see a clear -and funny- presentation of how middle layer management blocks the voice of innovative employees for their own personal benefits. Just placing a single paper on top of the file is enough to block the message!
 

Exaggerated? might be! But it happens for sure!  Junior employees might not be as innovative as "Ahmed Momtaz" in this great scene, but they are for sure more aware about the threats and the problems of the company as they are more exposed to clients and to vendors, and sometimes to competitors.
 

In a computer Services Company, who are the most employees exposed to company’s true Problems? Usually technicians who do the visits and take the complaints! While in most companies there is a reporting system that enables these technicians to report issues they confront in their visits, this reporting system is usually centralized around specific problems they encounter, it doesn’t allow them to state a global problem or a general suggestion that might be of a big importance to the company!
 

TAQAT has the solution! Our communication log system gives all employees an equal voice, so any member in the system can create  a log identifying a Problem, Suggestion or an Opportunity. To ensure complete seriousness, the log issuer must specify beside the Log Description a Recommended Action!  For example, the same employee who will issue a problem about “procedures are not effective”, must recommend “other effective procedures”.

While TAQAT provides a very sophisticated security system that can enable this feature to selected employees only, we believe that allowing this to everyone is always better. This will auto-filter strategic from non-strategic employees, increase loyalty of the staff and expose true problems to managers and decision makers.